Answers to Frequently Asked Questions about Document Delivery/Interlibrary Loan

How do I login to use the system?

Use your DHE Active Directory username and password to login to our system. All Duke Medicine personnel should have a DHE login for access to network resources, such as the Windows login, Patient Information Network, VPN, Browser, VirtualPIN, etc. No one but you will know your password, not even the Library staff, which allows you secure access to information about you and your DD/ILL requests.

The first time you login you will be asked to provide personal information, such as name, address, email, and preferences. All the information you provide will be preserved, so that you do not have to submit it with each new order. And, if your information or preferences change, you can login to make all the necessary adjustments.

I already have a DD/ILL account so why don't my name and password work anymore?

We now use your DHE Active Directory account to authenticate you as an eligible user. As a result, you will have one fewer network account to deal with.

If you created an DD/ILL username in the past that matches your DHE username, all you need to do is provide your DHE password. You will be logged in to our system, with all your personal information and transactions preserved.

If your old DD/ILL username does not match your DHE username, use your DHE username and password to login. Once you are logged in to our system, you will be prompted to re-register. Please provide the required information so that we can match your new account to the old one (see below).

How can I get to my old account to download electronic documents or to see my transaction history?

After you re-register using your DHE username and password, our staff will search for your previous DD/ILL account and merge it with your new DHE username account.

You can always contact the staff by e-mail at or by phone at (919) 660-1138 if you have any questions or concerns. The staff is available Monday through Friday, 8:00am to 6:00pm.

What if I forget my password or want to change it?

In the event that you forget your password, please contact the DHTS Help Desk at (919) 684-2243. They can help you change your DHE password. When that is accomplished, you will be able to login to our system again. Please understand that the Library does not keep information about your password. We cannot tell you what your password is, change it, or reset it.

The username and password that you use to login to the DHE network are the same ones you use to login to our DD/ILL system. When you change your DHE password, you are changing the password you use to access the DD/ILL system too.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use our system without any problems.

Is security a problem if I use a public workstation?

It could be. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

Access Document Delivery/ILL system only from your personal computer or an otherwise secure workstation.
When using a public access workstation:

    1. Delete the pages that contain your personal information from the history file.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

How does the Library deliver items to me?

Articles will be delivered electronically to your desktop via an e-mail link. Books and other materials can be picked up at the Library.

How do I know if my computer can receive articles electronically?

If you can read the sample page, then your computer has the necessary software installed to work with your Web browser. However, if your computer tells you the file type is unknown and asks if you want to save the file to disk, then you need to install and configure Adobe Acrobat Reader software to view, download, and print articles.

How do I get Adobe Acrobat Reader?

Adobe Acrobat Reader is available without charge from Adobe Systems, Inc.

How do I get my articles when they arrive?

    1. Logon to the Document Delivery/Interlibrary Loan system.
    2. From the Main Menu, click the "Electronically Received Articles" link under the View option.
    3. A list will be displayed containing all of the items that you have waiting to be viewed or downloaded.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from the Document Delivery/ILL system. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

Who do I contact if I have problems with or questions about the system?

Contact Document Delivery/Interlibrary Loan at (919) 660-1138 or send e-mail to